Our Products Center : Toshiba Phone Systems : VoIP Phone Systems Fort Worth : Radcom Technologies, Inc.

1801 Royal Lane, Suite 407
Dallas, TX 75229
Sales Department: 972-235-8500 Option 2

Service Department: 972-235-8500

1609 Briar
Bedford, TX 76022
Sales Department: 817-461-8500 Option 2

Products Center

Cabling

Hubbell

Hubbell Premise Wiring

10 / 100 BASE-T Panels (Hubbell)

Hubbell's new 10BASE-T patch panels complement an existing broad line of 50-pin Telco-type terminations. These high-density, user-friendly panels will support IEEE 802.3 10 Mbps Ethernet applications over unshielded twisted pairs.

Printed circuit board technology for reliable transmission performance
Verified to support 10 Mbps applications
Orange jack noses indicate universal data applications

Cross Connection Product (Hubbell)

Hubbell's 110 termination patch panels meet or exceed 568-A category five standards. These panels are designed with printed circuit boards to offer consistent and reliable electrical performance.

Paired punch-down sequence to allow pair twist within 1/2" of termination
Cable support bars packaged with each panel for cable management
Panels are available in 16-, 24-, 32-, 48-, 96- and 120-port sizes
Standard size is 19 inches

Relay Rack System (Hubbell)

Relay Racks (Fully Assembled)

Relay Racks

Four-, seven- and eight-foot racks accept most 19-inch mounting equipment.

Patch panels
Shelves
Power strips
Blank / wire management panels
Lightweight aluminum construction
Durable, black polyurethane finish
Cable channels for vertical cable management
Standard industry hole pattern: 5/8"-5/8"-1/2"
Two top angles provide stability
Sturdy base allows for free-standing installations
Includes equipment-mounting screws

Wall Mount Relay Racks (Hubbell)

Two sizes:

36" (Height) x 19" (Width)
48" (Height) x 19" (Width)
19" panel mounting
Available with swing-gate and stationary mounting options
Double-sided 12 / 24 tapped holes
UPS shippable

Toshiba

As a leader in telecommunications technology, the Toshiba Telecommunication Systems Division is committed to designing and manufacturing America's highest-quality business-communication systems.

Toshiba telecommunication systems are renowned for superior quality, reliability and a migration strategy that allows you to keep much of your original equipment, even as your business grows.

Business Mobility Solutions

Stay Connected – Wherever Your Business Takes You

The Toshiba Strata® CIX™ IP communication system helps you communicate where and when you need to, keeping your customers connected and employee productivity at its peak. This versatile system supports many types of mobility endpoints and devices, including SoftIPT® softphone for notebook computers and PDAs, wireless IP telephones, and cordless telephones.

Cordless Telephones (Toshiba)

Toshiba gives you the ability to take full digital desk-phone functionality with you, whether it’s down the hall, into the conference room or across campus. In fact, Toshiba cordless telephones are the only cordless telephones that allow you to access some of today’s most advanced desk-phone features, such as desk-phone extension numbers, call forwarding, caller ID and multi-line access. You can even switch between your cordless and digital desk telephones during a call. And thanks to spread-spectrum and narrow band technologies, Toshiba cordless digital telephones safeguard your phone’s frequency range, plus they deliver maximum security.

Net Phone™ Call Control from Your PC (Toshiba)
Personal Computer Presence capabilities let users see the current status of co-workers.

Toshiba’s Net Phone™ leverages the power of the computer and telephone to bring one superior tool to the desktop. Net Phone™ gives you the ability to dial, answer or transfer calls, and more, using your mouse without ever picking up the telephone. The integration provides screen popping with CRM programs such as Act, Goldmine, Outlook, etc. Use your PC for chat, instant messaging, broadcasting messages to multiple users and maintaining simultaneous chat sessions. Presence capabilities let users see the current status of co-workers and who is available, allowing you to quickly relay and transmit important information, and best serve your customer through an easy, intuitive interface.

Off-Site Mobility – Stay Mobile and Connected (Toshiba)
Stay connected using your wireless local area network.

Stay connected using your wireless local area network (WLAN) with a wireless IP telephone, or the SoftIPT® softphone client that operates on your laptop, tablet PC or PDA. You can roam anywhere your WLAN provides coverage, and with the SoftIPT®, anywhere you can access your WLAN via the Internet.

Wireless IP Telephones (Toshiba)
For mobility solutions requiring wider area coverage within the enterprise.

For mobility solutions requiring wider area coverage within the enterprise, Toshiba’s relationship with Polycom® provides wireless telephone features that are fully integrated with Toshiba Strata® systems. Polycom® offers a complete portfolio of SpectraLink wireless telephones for the workplace and is dedicated to meeting the communication needs of mobile workers. SpectraLink Telephones operate within your facility’s micro-cellular architecture or over your WLAN. You can leverage your existing investment by converging voice and data applications on the same WLAN.

Call Center Solutions (Toshiba)
Your contact center doesn’t have to be complex to be powerful.

Distribute Calls Smoothly and Comprehensively
Your contact center doesn’t have to be complex to be powerful. Toshiba's Strata® CIX™ is simplicity at its finest, running as an application on the Strata® Media Application Server or another network server. It is easy to optimize contact center operations thanks to a robust array of Automatic Call Distribution (ACD) features that will allow you to increase customer satisfaction and improve efficiency. Businesses can very effectively allocate inbound calls among call-handling agents.

Toshiba Call Center Solutions Overview
Call centers or contact centers have become important strategic business tools. A well-managed contact center can serve customers quickly, efficiently and cost-effectively, providing an important competitive advantage.

Toshiba provides solutions to enhance call-center operations in several important ways:

Efficient call handling
Faster response to callers
More efficient handling of peak-hours traffic
Effective back-up coverage
Increased agent productivity
Simplified staffing requirements
Increased management control
Grows with your business to protect your investment

You don’t have to be a large call center to benefit from these capabilities. Call center functionality applies to all businesses receiving a high volume of calls into small or large departments. With Toshiba’s Automatic Call Distribution (ACD) application, calls can be directed in a variety of ways to ensure that calls are handled quickly and efficiently, enabling your call center to operate at peak efficiency, increasing revenues as a result.

Toshiba Digital Telephones – Helping You Communicate Better
Toshiba digital speakerphones are designed to give you plenty of options and features, so your business telephone equipment adapts to you, not the other way around.

Advanced Digital Speakerphones
Intuitive buttons and features are designed to make your telephone an extension of how you work. Pure digital clarity is a Toshiba trademark – whether you’re using the handset or the speakerphone. The ability to program functions makes accessing features as easy as pushing a button.

Digital Display Speakerphones
For busier call environments, choose a Toshiba digital display speakerphone, giving you a mini command center right on your telephone’s large, easy-to-read display. You’ll not only have easy access to an extensive feature set for taking, saving, forwarding and managing your calls, but you will work smarter, minimize training time and dramatically enhance productivity.

Toshiba Digital Business Telephones Are Available With:

Easy-to-read LCD screens that display feature-prompting information
Programmable one-touch buttons that save time and give you faster access to advanced calling functions
Sleek low-profile design and unique tilt-base for versatile phone placement
Off-hook call announce through speaker or handset
Integrated headset interface

The Choice Is Clear – Toshiba Digital Business Telephones

10-button speakerphone
10-button, four-line display speakerphone
20-button, four-line display speakerphone
10-button, four-line display speakerphone
20-button speakerphone
Optional 10-button and 20-button add-on modules
60-button DSS console

DP5008 (Toshiba)

One programmable button.

DP5018-S (Toshiba)

10 programmable buttons.

DP5018-S (Toshiba) DP5122-SD DP5022-SD (Non Backlit) (Toshiba)

Four-line backlit LCD with 10 programmable buttons.

DP5130-SDL (Toshiba)

Nine-line backlit LCD with 10 programmable buttons.

DP5132-SD DP5032-SD (Non Backlit) (Toshiba)

Four-line backlit LCD with 20 programmable buttons.

IDM5060 (Toshiba)

DSS / BLF console with 60 programmable buttons.

KM5020 (Toshiba)

Add-on module with 20 programmable buttons.

LM5110 (Toshiba)

Backlit LCD add-on module with 10 programmable buttons.

IP Telephone Systems from the Premier Business-Solutions Provider
Toshiba’s IP business telephone systems provide sophisticated communication features for businesses of all sizes. Strata® CIX™ gives you a choice of mixing and matching technologies, creating a pure IP system or a converged solution, and allowing your system to change based on the needs of your company.

Toshiba knows that today’s enterprises do not always end at the company parking lot, or reside in a single building or office space. Most enterprises go wherever opportunity takes them. More and more, employees are taking care of business and extending corporate or sales capability from home offices, start-up locations and branch offices – even on-site at customer locales.

Therefore, Toshiba’s Strata® CIX™ line of IP systems was engineered to help you unify, coordinate and streamline your communications – wherever and whichever way you work. Our IP communication systems:

Provide one integrated system for all your office locations by networking multiple Strata® CIX™ systems to work together
Share capabilities enterprise-wide, from centralized attendant services, a single voice-mail system and unified call-center operations to simplified internal extension dialing
Save you money by avoiding costly long-distance charges on calls between various locations

CIX™100 (Toshiba)
Supports up to 64 trunks or 72 telephones and combinations of up to 112 total.

Big Capabilities for Growing Small Businesses
Small-to-medium businesses need a flexible telecommunication system that can easily adapt to their changing and growing needs. Toshiba’s Strata® CIX™100 SMB IP communication system is specifically designed to provide the exact telecommunication features your businesses requires today, and as it grows in the future. That makes the Strata® CIX™100 the ultimate cost-effective telecommunication solution to provide the investment protection you need.

Strata® CIX™100 IP Business Telephone System Overview
Toshiba’s Strata® CIX™100 IP business communication system is specifically designed to provide the exact telecommunication features your business requires today and as it grows in the future. Toshiba’s IP business-communication systems can be configured with a variety of communication endpoints, including IP telephones, digital telephones, SoftIPT® softphones for PDAs, laptops or desktop PCs, and wireless and cordless telephones. This makes the highly flexible Strata® CIX™100 telephone system the ultimate cost-effective telecommunication solution for your SMB and enterprise branch locations.

Powerful Strata® CIX™100 IP Telephone System Features and Capabilities
Toshiba’s IP business communication systems provide optimum solutions for any business size – whether you need a basic telephone system or a telephone system with advanced capabilities.

Expandable up to 112 ports and even more by networking multiple IP systems with Strata® Net multi-system networking
Call center features allow you to answer incoming customer calls with the utmost efficiency
Advanced voice-mail applications can be added to fit your business needs
Mobility solutions with a full line of integrated SoftIPT® softphones (cordless and wireless telephones allow you to take telephone functionality when you’re on the go in the office or out of the office)
Fully upgradeable, protecting your technology investment

Advanced Applications
Toshiba’s Media Application Server (MAS) connects to Strata® CIX™ IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform. Applications include:

Auto attendant and voice mail
Unified messaging and fax integration
Automated Speech Recognition (ASR)
Text-to-Speech (TTS)
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD) and ACD reporting
FeatureFlex™ features customization / adaptability tools
Browser-based system administration
Third-party Computer Telephony Integration (CTI) applications

Configuration Flexibility
Strata® CIX™100 provides the configuration flexibility your growing business requires. All Toshiba’s Strata® CIX™ systems allow you to build the communication system your business needs now and lets you expand as your needs grow. Strata® CIX™ delivers on the promise of IP telephony by providing all the features and benefits of traditional business-communications systems on a converged IP platform. It is the most efficient, easy-to-use and customizable telecommunication system available today.

Toshiba’s Strata® CIX™ Family of IP Systems

CIX™200 (Toshiba)
Supports up to 96 trunks or 160 telephones and combinations up to 192 total.

The Power of IP to Enhance Business Communications
Take enterprise-wide communication to a whole new level with an IP communication system that integrates your voice, data networking and application solutions. One that combines the advantages of network-based telephony and the features of PBX systems, as well as valuable options like voice mail / auto attendant / unified messaging, automatic call distribution, Strata® Net multiple-system networking, FeatureFlex® adaptability / customization tools and more to improve your business’ overall productivity and customer service. Strata® CIX™200 is the ultimate modular and scalable networkable communication system for your growing business.

Strata® CIX™200 IP Business Telephone System Overview
Toshiba’s Strata® CIX™200 IP business communication system is specifically designed to provide the exact telecommunication features your business requires today and as it grows in the future. Strata® CIX™200 supports a variety of business telephones including, IP telephones, digital telephones, SoftIPT® softphones for PDAs, laptops or desktop PCs, and wireless and cordless telephones. This flexibility provides growing enterprises with a telecommunication system that can easily adapt to their changing needs.

Powerful Strata® CIX™200 IP Telephone System Features and Capabilities
Strata® CIX™200 integrates voice, data networking and applications solutions to deliver a superior return on your investment.

Base configuration of 96 channels for IP and / or digital telephone connections
Expandable up to 192 ports – and even more by networking multiple IP systems with Strata® Net multi-system networking
Voice mail and auto attendant of four, six or eight ports, enabling message call monitoring, LCD feature prompting, soft keys, call recording and much more
Call center features allow you to answer incoming customer calls with the utmost efficiency
Advanced voice mail applications can be added to fit your business needs
Mobility solutions with a full line of integrated SoftIPT® softphones, cordless and wireless telephones (allow you to make telephone functionality possible when you’re on the go in the office or out of the office)
Fully upgradeable, protecting your technology investment

Advanced Applications
Toshiba’s Media Application Server (MAS) connects to Strata® CIX™ IP systems via Ethernet and hosts a variety of value-added applications integrated within one platform. Applications include:

Auto attendant and voice mail
Unified messaging and fax integration
Automated Speech Recognition (ASR)
Text-to-Speech (TTS)
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD) and ACD reporting
FeatureFlex™ features customization / adaptability tools
Browser-based system administration
Third-party Computer Telephony Integration (CTI) applications

Configuration Flexibility
Strata® CIX™200 provides the configuration flexibility your growing business requires. All Toshiba’s Strata® CIX™ systems allow you to build the communication system your business needs now and lets you expand as your needs grow. Strata® CIX™ delivers on the promise of IP telephony by providing all the features and benefits of traditional business-communications systems on a converged IP platform. It is the most efficient, easy-to-use and customizable telecommunication system available today.

Toshiba’s Strata® CIX™ Family of IP Systems

CIX™40 (Toshiba)
Supports four to 11 trunks or eight to 40 telephones depending upon configuration.

Small Businesses Need Big Company Performance
When it comes to telecommunications, the Strata® CIX™40 IP business-communication system delivers. Easy call handling scores points with employees and customers. Comprehensive features enable you to work just as you need. Scalability means you can expand capacity as your requirements change – without losing your initial investment. And because it's from Toshiba, you can count on unsurpassed reliability, audio clarity and performance.

Strata® CIX™40 IP Business Telephone System Overview
Toshiba’s Strata® CIX™40 IP business-communication system puts powerful IP telephony capabilities at your small business, enterprise branch or retail locations. Toshiba’s IP business communication systems can be configured with a variety of communication endpoints, including IP telephones, digital telephones, SoftIPT® softphones for PDAs, laptops or desktop PCs, and wireless and cordless telephones. Strata® CIX™40 is designed to drive business process integration and to create value and efficiency, and maximize your return on investment, regardless of your company’s size.

Powerful Strata® CIX™40 IP Telephone System Features and Capabilities
Toshiba’s IP business-communication systems provide optimum solutions for any business size – whether you need a basic telephone system or a telephone system with advanced capabilities.

Base configuration of eight, 16 or 24 IP channels for IP telephone connections, SIP trunks, and IP Strata® Net multi-system networking
Four – 11 trunks with Caller ID
Eight – 16 digital telephones
Voice mail and auto attendant of four, six, or eight ports enabling message call monitoring, LCD feature prompting, soft keys, call recording and much more
Call center features allow users to answer incoming customer calls with the utmost efficiency
Advanced voice mail applications can be added to fit your business needs
Mobility solutions available with a full line of integrated SoftIPT® softphones, cordless and wireless telephones (allow you to maintain telephone functionality when you’re on the go in the office or out of the office)
Fully upgradeable, protecting your technology investment

Auto attendant and voice mail
Unified messaging and fax integration
Automated Speech Recognition (ASR)
Text-to-Speech (TTS)
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD) and ACD reporting
FeatureFlex™ features customization / adaptability tools
Browser-based system administration
Third-party Computer Telephony Integration (CTI) applications

Configuration Flexibility
The Strata® CIX™40 is a highly versatile and scalable system designed to give you the ultimate in feature and upgrade flexibility. Configure it as a single-site telephone system and add to it as your business grows or as a branch location networked with other Strata® CIX™ systems. Toshiba’s innovative system architecture allows you to implement an all-IP solution, all-digital or a mix of IP and digital telephones to meet your needs. You can migrate to IP capability as your organization’s needs change.