TECHNICAL SUPPORT

24 hours/day and 365 days/year

Radcom Technologies has been serving its clients for almost 29 years and works towards meeting or exceeding clients’ expectations. The Radcom team has paved a successful road and established a reputation of excellence when it comes to providing business telephones systems.

Radcom offers three options that clients can choose from based on their service needs and associated response times.

Block Labor with discounted rates

Block Labor is available to both Platinum Plus and Time and Materials customers in blocks from five hours to 100 hours. The more labor one purchases, the lower the labor rate, and the hours never expire.

Time and Materials

Time and Materials customers have made a choice for Monday through Friday, 8:30 AM to 4:30 PM support. If you require emergency response, a service ticket will be processed, and a technical support member will contact you within one hour explaining that the telephone call is billable and will offer some options. Labor rates are higher, and emergency fees apply if required. At that point, Block Labor can be purchased. If Block Labor is purchased and paid by credit card, emergency expedite fees are waived.

When covered by Radcom’s Time and Materials agreement, the purchase of Block Labor establishes two things. The first is that the client has paid in advance; therefore, they have made a commitment with Radcom, which allows emergency response charges to be waived and provides a four to eight hour emergency response Monday through Friday 8:30 AM to 4:30 PM. Overtime charges may apply. This Block Labor can be purchased anytime and never expires.

Platinum Plus Support

Our Platinum Plus Support includes 100% comprehensive coverage of any hardware failure and the labor associated with the hardware failure. Platinum Plus Clients have urgent access to technical support, 24 hours per day. These clients receive a one to four hour on-site emergency response in Dallas/Fort Worth and surrounding cities. The response times for normal requests are faster than Time and Materials, and the coverage is very economical. This way one can budget the expense of service challenges and hardware failures with their system and receive immediate attention without an unexpected, expensive repair bill.

Platinum Plus Support is absolutely the best service with access to spare parts inventory for business office phone systems, 24 hour availability, free telephone technical support, basic remote changes, traffic studies, consulting and bill review of current carriers, free designation strips, and most importantly peace of mind in the event of a failure are benefits of this plan.